Shipping policy

At TRUPANART, we're proud to offer a curated selection of unique artworks and exquisite silver jewelry. We understand the importance of your new acquisitions reaching you safely and efficiently, no matter where you are. That's why we've designed this detailed shipping policy for your complete peace of mind.

1. Shipping Zones & Covered Destinations

We're committed to bringing the beauty of TRUPANART to a global audience. Currently, we ship to:

  • United States (Contiguous US): This includes all states within the 48 contiguous United States. For Alaska, Hawaii, and US territories, please contact us directly before your purchase to get a personalized shipping quote, as costs and times can vary significantly.
  • European Union (EU): We ship to all 27 member countries of the European Union. Please note that customs duties and import taxes may apply upon receipt of your package in your country.
  • International Shipping (Rest of the World): If your country isn't listed at checkout, feel free to contact our team. We'll do our best to find a viable shipping solution for you, providing a detailed quote and estimated delivery times.

2. Order Processing Times

Processing your order is the crucial first step to ensure your TRUPANART piece arrives in perfect condition. These times vary depending on the nature of the item:

  • Artworks (Paintings, Sculptures, Prints, etc.): Protecting an artwork is our top priority. These pieces often require specialized packaging, including specific protective materials and, in some cases, custom-built crates. Therefore, the processing time for artwork shipments is 5 to 7 business days from payment confirmation. This allows us to ensure safe and appropriate packaging for transit.
  • Silver Jewelry & Small Accessories: While delicate, our jewelry requires less preparation time. We'll process and ship your jewelry order within 2 to 3 business days from payment confirmation. They'll be carefully packed in their protective box or pouch to ensure their integrity.

3. Estimated Transit Times

Once your order has been processed and handed over to the shipping carrier, the approximate transit times are:

  • For shipments within the United States (Contiguous US): Expect your order to arrive in 3 to 7 business days. We use reliable courier services to ensure efficient delivery.
  • For shipments to the European Union: The estimated transit time is 7 to 14 business days. Please note that customs procedures in the destination country can occasionally extend this period.
  • For International Shipments (Rest of the World): Delivery times can vary considerably, from 10 to 21 business days or more, depending on the final destination and local customs procedures. We will always provide you with the most accurate estimate available at the time of shipping.

Important Note: These times are estimates and not guarantees. External factors such as holidays, extreme weather conditions, transportation disruptions, or customs delays can affect delivery schedules. We'll do our best to keep you informed of any significant delays.

4. Shipping Costs & Free Shipping

Shipping costs are calculated dynamically during the checkout process. These are based on:

  • Weight and Dimensions: Larger and heavier items will incur higher shipping costs.
  • Destination: Rates vary based on distance and the regulations of the destination country.
  • Item Type: Specialized packaging for artworks may influence the cost.

The total shipping cost will be clearly displayed in your shopping cart before you complete your payment, with no surprises.

Enjoy Free Shipping! We offer free standard shipping for all orders with a total value of $500 USD or more (or its equivalent in EUR for EU shipments, calculated at the current exchange rate at the time of purchase). This threshold applies after any discounts are applied and before taxes.

5. Customs Duties & Import Taxes

For all shipments outside the United States, including the European Union and international destinations, please be aware of the following:

  • Buyer's Responsibility: Customs duties, import taxes, VAT, and any other fees or charges related to import are the sole responsibility of the buyer. These charges are not included in the item price or the shipping cost paid to TRUPANART.
  • Local Regulations: Customs policies vary drastically from country to country. We strongly recommend that you contact your local customs office in your country before placing an order to fully understand potential charges and import regulations.
  • Package Rejection: If a package is rejected by the buyer due to unpaid duties and taxes, the original shipping cost will not be refunded, and any additional costs incurred to return the package to TRUPANART will be deducted from any applicable refund.

6. Packaging & Protection of Your Items

The integrity of your purchase is paramount. At TRUPANART, we use the highest packaging standards:

  • Specialized Artwork Packaging: Each artwork is protected with multiple layers of cushioning materials, such as heavy-duty bubble wrap, polyethylene foam, protective corner protectors, and in many cases, a custom-built wooden crate is used to ensure maximum security during transit. Delicate or large-format pieces are individually assessed to determine the safest packaging method.
  • Secure Jewelry Packaging: Silver jewelry is shipped in sturdy, padded boxes to prevent any damage, and typically comes inside a gift bag or box.

Our goal is for every item to arrive at your door in the same pristine condition it left our studio.

7. Detailed Order Tracking

We know how exciting it is to await your new piece. That's why we'll keep you informed every step of the way:

  • Shipping Confirmation: Once your order has been processed and shipped, you'll receive a shipping confirmation email.
  • Tracking Number: This email will include a unique tracking number and a direct link to the carrier's page (e.g., UPS, FedEx, DHL, USPS, or other international shipping partners) so you can monitor your package's progress in real-time. If tracking doesn't update immediately, please allow a few hours, as information can take time to synchronize.

8. Receiving Your Order & Inspection

For your protection and ours, we ask that you follow these steps upon receiving your package:

  • Packaging Inspection: Upon delivery, carefully inspect the outer packaging before accepting the package. If you notice any visible signs of damage (dents, tears, excessive moisture), it's crucial to note it on the carrier's delivery receipt before signing. If possible, take photos of the damaged packaging.
  • Content Inspection: Once the package is opened, immediately examine the contents to ensure that the items haven't been damaged during transit.
  • Notification of Damages or Discrepancies: In the unlikely event that your item arrives damaged or if there's any discrepancy with your order, please contact us within 48 hours of receiving the package. Provide photographs of the damage (both packaging and item) and a detailed description of the problem. This is vital for us to file a claim with the shipping carrier and effectively resolve the situation.

9. Contact & Customer Assistance

Your satisfaction is our priority. If you have any questions about your shipment, order status, or need further assistance, don't hesitate to contact our customer service team:

  • Email: trupanart.us@gmail.com (This is the most efficient way to contact us for shipping inquiries, as it allows us to easily attach tracking information and photos.)
  • Phone: +1 (404) 396-5459 ("Mon-Fri from 9:00 AM to 5:00 PM EST").

Thank you for choosing TRUPANART and for trusting us to bring art and beauty into your life!